@inproceedings{a40930ff720d45dba4d8203624f19507,
title = "The nature of customer experience and its determinants in the retail context: Literature review",
keywords = "Customer experience, Customer psychology, Retail environment, Systematic literature review",
author = "Anna Hermes and Ren{\'e} Riedl",
note = "Publisher Copyright: {\textcopyright} Proceedings of the 15th International Conference on Business Information Systems 2020 {"}Developments, Opportunities and Challenges of Digitization{"}, WIRTSCHAFTSINFORMATIK 2020.; 15th International Conference on Business Information Systems 2020: Developments, Opportunities and Challenges of Digitization, WIRTSCHAFTSINFORMATIK 2020 ; Conference date: 08-03-2020 Through 11-03-2020",
year = "2020",
doi = "10.30844/wi\_2020\_r5",
language = "English",
series = "Proceedings of the 15th International Conference on Business Information Systems 2020 {"}Developments, Opportunities and Challenges of Digitization{"}, WIRTSCHAFTSINFORMATIK 2020",
publisher = "GITO Verlag",
booktitle = "Proceedings of the 15th International Conference on Business Information Systems 2020 {"}Developments, Opportunities and Challenges of Digitization{"}, WIRTSCHAFTSINFORMATIK 2020",
}