How to Measure Customers’ Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches

Anna Hermes; René Riedl

doi:10.1007/978-3-030-60073-0_25

How to Measure Customers’ Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches

Anna Hermes
, René Riedl

Johannes Kepler University Linz
Upper Austria University of Applied Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Information Systems and Neuroscience - NeuroIS Retreat 2020
Editors	Fred D. Davis, René Riedl, Jan vom Brocke, Pierre-Majorique Léger, Adriane B. Randolph, Thomas Fischer
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	211-219
Number of pages	9
ISBN (Print)	9783030600723
DOIs	https://doi.org/10.1007/978-3-030-60073-0_25
Publication status	Published - 2020
Externally published	Yes
Event	Virtual conference NeuroIS Retreat, 2020 - Vienna, Austria Duration: 2 Jun 2020 → 4 Jun 2020

Publication series

Name	Lecture Notes in Information Systems and Organisation
Volume	43
ISSN (Print)	2195-4968
ISSN (Electronic)	2195-4976

Conference

Conference	Virtual conference NeuroIS Retreat, 2020
Country/Territory	Austria
City	Vienna
Period	2/06/20 → 4/06/20

Keywords

Customer experience
Emotions
NeuroIS
Retail

Access to Document

10.1007/978-3-030-60073-0_25

Cite this

Hermes, A., & Riedl, R. (2020). How to Measure Customers’ Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches. In F. D. Davis, R. Riedl, J. vom Brocke, P.-M. Léger, A. B. Randolph, & T. Fischer (Eds.), Information Systems and Neuroscience - NeuroIS Retreat 2020 (pp. 211-219). (Lecture Notes in Information Systems and Organisation; Vol. 43). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-60073-0_25

Hermes, Anna ; Riedl, René. / How to Measure Customers’ Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches. Information Systems and Neuroscience - NeuroIS Retreat 2020. editor / Fred D. Davis ; René Riedl ; Jan vom Brocke ; Pierre-Majorique Léger ; Adriane B. Randolph ; Thomas Fischer. Springer Science and Business Media Deutschland GmbH, 2020. pp. 211-219 (Lecture Notes in Information Systems and Organisation).

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title = "How to Measure Customers{\textquoteright} Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches",

keywords = "Customer experience, Emotions, NeuroIS, Retail",

author = "Anna Hermes and Ren{\'e} Riedl",

note = "Publisher Copyright: {\textcopyright} 2020, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG.; Virtual conference NeuroIS Retreat, 2020 ; Conference date: 02-06-2020 Through 04-06-2020",

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doi = "10.1007/978-3-030-60073-0\_25",

language = "English",

isbn = "9783030600723",

series = "Lecture Notes in Information Systems and Organisation",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "211--219",

editor = "Davis, \{Fred D.\} and Ren{\'e} Riedl and \{vom Brocke\}, Jan and Pierre-Majorique L{\'e}ger and Randolph, \{Adriane B.\} and Thomas Fischer",

booktitle = "Information Systems and Neuroscience - NeuroIS Retreat 2020",

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Hermes, A & Riedl, R 2020, How to Measure Customers’ Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches. in FD Davis, R Riedl, J vom Brocke, P-M Léger, AB Randolph & T Fischer (eds), Information Systems and Neuroscience - NeuroIS Retreat 2020. Lecture Notes in Information Systems and Organisation, vol. 43, Springer Science and Business Media Deutschland GmbH, pp. 211-219, Virtual conference NeuroIS Retreat, 2020, Vienna, Austria, 2/06/20. https://doi.org/10.1007/978-3-030-60073-0_25

How to Measure Customers’ Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches. / Hermes, Anna; Riedl, René.
Information Systems and Neuroscience - NeuroIS Retreat 2020. ed. / Fred D. Davis; René Riedl; Jan vom Brocke; Pierre-Majorique Léger; Adriane B. Randolph; Thomas Fischer. Springer Science and Business Media Deutschland GmbH, 2020. p. 211-219 (Lecture Notes in Information Systems and Organisation; Vol. 43).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - How to Measure Customers’ Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches

AU - Hermes, Anna

AU - Riedl, René

PY - 2020

Y1 - 2020

KW - Customer experience

KW - Emotions

KW - NeuroIS

KW - Retail

UR - https://www.scopus.com/pages/publications/85096556241

U2 - 10.1007/978-3-030-60073-0_25

DO - 10.1007/978-3-030-60073-0_25

M3 - Conference contribution

AN - SCOPUS:85096556241

SN - 9783030600723

T3 - Lecture Notes in Information Systems and Organisation

SP - 211

EP - 219

BT - Information Systems and Neuroscience - NeuroIS Retreat 2020

A2 - Davis, Fred D.

A2 - Riedl, René

A2 - vom Brocke, Jan

A2 - Léger, Pierre-Majorique

A2 - Randolph, Adriane B.

A2 - Fischer, Thomas

PB - Springer Science and Business Media Deutschland GmbH

T2 - Virtual conference NeuroIS Retreat, 2020

Y2 - 2 June 2020 through 4 June 2020

ER -

Hermes A, Riedl R. How to Measure Customers’ Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches. In Davis FD, Riedl R, vom Brocke J, Léger PM, Randolph AB, Fischer T, editors, Information Systems and Neuroscience - NeuroIS Retreat 2020. Springer Science and Business Media Deutschland GmbH. 2020. p. 211-219. (Lecture Notes in Information Systems and Organisation). doi: 10.1007/978-3-030-60073-0_25

How to Measure Customers’ Emotional Experience? A Short Review of Current Methods and a Call for Neurophysiological Approaches

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