Exploring the Influence of Personality Traits on Affective Customer Experiences in Retailing: Combination of Heart Rate Variability (HRV) and Self-report Measures

Anna Hermes; René Riedl

doi:10.1007/978-3-030-88900-5_3

Exploring the Influence of Personality Traits on Affective Customer Experiences in Retailing: Combination of Heart Rate Variability (HRV) and Self-report Measures

Anna Hermes
, René Riedl

Johannes Kepler University Linz
Upper Austria University of Applied Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Information Systems and Neuroscience - NeuroIS Retreat, 2021
Editors	Fred D. Davis, René Riedl, Jan vom Brocke, Pierre-Majorique Léger, Adriane B. Randolph, Gernot Müller-Putz
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	20-29
Number of pages	10
ISBN (Print)	9783030888992
DOIs	https://doi.org/10.1007/978-3-030-88900-5_3
Publication status	Published - 2021
Externally published	Yes
Event	13th Annual Information Systems and Neuroscience, NeuroIS 2021 - Virtual, Online Duration: 1 Jun 2021 → 3 Jun 2021

Publication series

Name	Lecture Notes in Information Systems and Organisation
Volume	52 LNISO
ISSN (Print)	2195-4968
ISSN (Electronic)	2195-4976

Conference

Conference	13th Annual Information Systems and Neuroscience, NeuroIS 2021
City	Virtual, Online
Period	1/06/21 → 3/06/21

Keywords

Customer experience
Emotions
HRV
NeuroIS
Retail

Access to Document

10.1007/978-3-030-88900-5_3

Cite this

Hermes, A., & Riedl, R. (2021). Exploring the Influence of Personality Traits on Affective Customer Experiences in Retailing: Combination of Heart Rate Variability (HRV) and Self-report Measures. In F. D. Davis, R. Riedl, J. vom Brocke, P.-M. Léger, A. B. Randolph, & G. Müller-Putz (Eds.), Information Systems and Neuroscience - NeuroIS Retreat, 2021 (pp. 20-29). (Lecture Notes in Information Systems and Organisation; Vol. 52 LNISO). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-88900-5_3

Hermes, Anna ; Riedl, René. / Exploring the Influence of Personality Traits on Affective Customer Experiences in Retailing : Combination of Heart Rate Variability (HRV) and Self-report Measures. Information Systems and Neuroscience - NeuroIS Retreat, 2021. editor / Fred D. Davis ; René Riedl ; Jan vom Brocke ; Pierre-Majorique Léger ; Adriane B. Randolph ; Gernot Müller-Putz. Springer Science and Business Media Deutschland GmbH, 2021. pp. 20-29 (Lecture Notes in Information Systems and Organisation).

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title = "Exploring the Influence of Personality Traits on Affective Customer Experiences in Retailing: Combination of Heart Rate Variability (HRV) and Self-report Measures",

keywords = "Customer experience, Emotions, HRV, NeuroIS, Retail",

author = "Anna Hermes and Ren{\'e} Riedl",

note = "Publisher Copyright: {\textcopyright} 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.; 13th Annual Information Systems and Neuroscience, NeuroIS 2021 ; Conference date: 01-06-2021 Through 03-06-2021",

year = "2021",

doi = "10.1007/978-3-030-88900-5\_3",

language = "English",

isbn = "9783030888992",

series = "Lecture Notes in Information Systems and Organisation",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "20--29",

editor = "Davis, \{Fred D.\} and Ren{\'e} Riedl and \{vom Brocke\}, Jan and Pierre-Majorique L{\'e}ger and Randolph, \{Adriane B.\} and Gernot M{\"u}ller-Putz",

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Hermes, A & Riedl, R 2021, Exploring the Influence of Personality Traits on Affective Customer Experiences in Retailing: Combination of Heart Rate Variability (HRV) and Self-report Measures. in FD Davis, R Riedl, J vom Brocke, P-M Léger, AB Randolph & G Müller-Putz (eds), Information Systems and Neuroscience - NeuroIS Retreat, 2021. Lecture Notes in Information Systems and Organisation, vol. 52 LNISO, Springer Science and Business Media Deutschland GmbH, pp. 20-29, 13th Annual Information Systems and Neuroscience, NeuroIS 2021, Virtual, Online, 1/06/21. https://doi.org/10.1007/978-3-030-88900-5_3

Exploring the Influence of Personality Traits on Affective Customer Experiences in Retailing: Combination of Heart Rate Variability (HRV) and Self-report Measures. / Hermes, Anna; Riedl, René.
Information Systems and Neuroscience - NeuroIS Retreat, 2021. ed. / Fred D. Davis; René Riedl; Jan vom Brocke; Pierre-Majorique Léger; Adriane B. Randolph; Gernot Müller-Putz. Springer Science and Business Media Deutschland GmbH, 2021. p. 20-29 (Lecture Notes in Information Systems and Organisation; Vol. 52 LNISO).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T2 - 13th Annual Information Systems and Neuroscience, NeuroIS 2021

AU - Hermes, Anna

AU - Riedl, René

PY - 2021

Y1 - 2021

KW - Customer experience

KW - Emotions

KW - HRV

KW - NeuroIS

KW - Retail

UR - https://www.scopus.com/pages/publications/85119399996

U2 - 10.1007/978-3-030-88900-5_3

DO - 10.1007/978-3-030-88900-5_3

M3 - Conference contribution

AN - SCOPUS:85119399996

SN - 9783030888992

T3 - Lecture Notes in Information Systems and Organisation

SP - 20

EP - 29

BT - Information Systems and Neuroscience - NeuroIS Retreat, 2021

A2 - Davis, Fred D.

A2 - Riedl, René

A2 - vom Brocke, Jan

A2 - Léger, Pierre-Majorique

A2 - Randolph, Adriane B.

A2 - Müller-Putz, Gernot

PB - Springer Science and Business Media Deutschland GmbH

Y2 - 1 June 2021 through 3 June 2021

ER -

Hermes A, Riedl R. Exploring the Influence of Personality Traits on Affective Customer Experiences in Retailing: Combination of Heart Rate Variability (HRV) and Self-report Measures. In Davis FD, Riedl R, vom Brocke J, Léger PM, Randolph AB, Müller-Putz G, editors, Information Systems and Neuroscience - NeuroIS Retreat, 2021. Springer Science and Business Media Deutschland GmbH. 2021. p. 20-29. (Lecture Notes in Information Systems and Organisation). doi: 10.1007/978-3-030-88900-5_3

Exploring the Influence of Personality Traits on Affective Customer Experiences in Retailing: Combination of Heart Rate Variability (HRV) and Self-report Measures

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Keywords

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