Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research

Anna Hermes; René Riedl

doi:10.1007/978-3-030-77750-0_5

Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research

Anna Hermes
, René Riedl

Johannes Kepler University Linz
Upper Austria University of Applied Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	HCI in Business, Government and Organizations - 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings
Editors	Fiona Fui-Hoon Nah, Keng Siau
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	71-89
Number of pages	19
ISBN (Print)	9783030777494
DOIs	https://doi.org/10.1007/978-3-030-77750-0_5
Publication status	Published - 2021
Externally published	Yes
Event	8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021 - Virtual, Online Duration: 24 Jul 2021 → 29 Jul 2021

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12783 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021
City	Virtual, Online
Period	24/07/21 → 29/07/21

Keywords

Customer experience
Literature analysis
Retail environment

Access to Document

10.1007/978-3-030-77750-0_5

Cite this

Hermes, A., & Riedl, R. (2021). Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research. In F. F.-H. Nah, & K. Siau (Eds.), HCI in Business, Government and Organizations - 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings (pp. 71-89). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12783 LNCS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-77750-0_5

Hermes, Anna ; Riedl, René. / Dimensions of Retail Customer Experience and Its Outcomes : A Literature Review and Directions for Future Research. HCI in Business, Government and Organizations - 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. editor / Fiona Fui-Hoon Nah ; Keng Siau. Springer Science and Business Media Deutschland GmbH, 2021. pp. 71-89 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Hermes, A & Riedl, R 2021, Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research. in FF-H Nah & K Siau (eds), HCI in Business, Government and Organizations - 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12783 LNCS, Springer Science and Business Media Deutschland GmbH, pp. 71-89, 8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual, Online, 24/07/21. https://doi.org/10.1007/978-3-030-77750-0_5

Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research. / Hermes, Anna; Riedl, René.
HCI in Business, Government and Organizations - 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. ed. / Fiona Fui-Hoon Nah; Keng Siau. Springer Science and Business Media Deutschland GmbH, 2021. p. 71-89 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12783 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Dimensions of Retail Customer Experience and Its Outcomes

T2 - 8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021

AU - Hermes, Anna

AU - Riedl, René

PY - 2021

Y1 - 2021

KW - Customer experience

KW - Literature analysis

KW - Retail environment

UR - https://www.scopus.com/pages/publications/85112200413

U2 - 10.1007/978-3-030-77750-0_5

DO - 10.1007/978-3-030-77750-0_5

M3 - Conference contribution

AN - SCOPUS:85112200413

SN - 9783030777494

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 71

EP - 89

BT - HCI in Business, Government and Organizations - 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings

A2 - Nah, Fiona Fui-Hoon

A2 - Siau, Keng

PB - Springer Science and Business Media Deutschland GmbH

Y2 - 24 July 2021 through 29 July 2021

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Hermes A, Riedl R. Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research. In Nah FFH, Siau K, editors, HCI in Business, Government and Organizations - 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Springer Science and Business Media Deutschland GmbH. 2021. p. 71-89. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-77750-0_5

Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research

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