@inproceedings{14c2f6ce5cd74aeab80790e2a49967ea,
title = "Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research",
keywords = "Customer experience, Literature analysis, Retail environment",
author = "Anna Hermes and Ren{\'e} Riedl",
note = "Publisher Copyright: {\textcopyright} 2021, Springer Nature Switzerland AG.; 8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021 ; Conference date: 24-07-2021 Through 29-07-2021",
year = "2021",
doi = "10.1007/978-3-030-77750-0_5",
language = "English",
isbn = "9783030777494",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Science and Business Media Deutschland GmbH",
pages = "71--89",
editor = "Nah, {Fiona Fui-Hoon} and Keng Siau",
booktitle = "HCI in Business, Government and Organizations - 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings",
}